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Shipping & Returns

Shipping Policy

apid Cart Shop — Shipping Policy (Free Shipping)

  1. Order Processing

  • Processing time: 1–2 business days (Mon–Fri, excluding holidays). Peak periods: 2–4 business days.

  • Pre-orders/backorders: ship when in stock; the estimated date appears on the product page.

  • Note: The delivery window starts only after you receive the tracking number.

  1. Free Shipping

  • Free shipping on all eligible domestic and international orders.

  • 100% of shipping costs are covered by Rapid Cart Shop. You pay no shipping at checkout.

  1. Delivery Timeframe

  • Estimated delivery: 5 to 15 calendar days after you receive the tracking number via email.

  • Timelines may vary by region, carrier availability, and destination customs processes.

  • This window does not include order processing time.

  1. Tracking & Updates

  • We’ll email you a shipping confirmation with your tracking number.

  • Tracking may take 24–48 hours to begin updating after carrier pickup.

  1. Address Changes & Cancellations

  • Request immediately via email: contact.rapidcartshop@gmail.com.

  • Once processing or shipping has begun, changes/cancellations aren’t guaranteed.

  • Orders shipped to incorrectly entered addresses are the customer’s responsibility.

  1. Delivery Issues

  • Marked “Delivered” but not received: wait 24 hours, check with neighbors/building, then contact the carrier; we’ll help file a claim.

  • Lost/damaged in transit: report within 7 days of the delivery date or last scan; we will replace or refund per the carrier’s investigation.

  • Optional shipping insurance may be offered at checkout when available.

  1. PO Boxes, APO/FPO/DPO, Freight Forwarders

  • PO Boxes: shipped via USPS.

  • APO/FPO/DPO: shipped via USPS; delivery may take longer.

  • Freight forwarders: responsibility transfers upon delivery to the forwarder’s U.S. address.

  1. International Shipping

  • We ship to most countries with free shipping; eligible destinations and timelines appear at checkout.

  • Duties, taxes, and import fees are the customer’s responsibility and are not collected by us.

  • We cannot declare lower values or mark shipments as “gift.”

  • Refused/abandoned parcels: item price will be refunded after the parcel returns to our facility, minus any return costs charged by the carrier.

  • Note: Per our Returns Policy, international orders are eligible for refunds only (no exchanges).

  1. Split Shipments

  • Your order may ship in multiple parcels at no extra cost. You’ll receive separate tracking emails.

  1. Returned-to-Sender/Undeliverable

  • If a package is returned due to an incorrect address, non-collection, or refusal, we can:

    • Reship upon address confirmation (and, when applicable, charge only the reship fee); or

    • Refund the item price.

Contact

Return & Exchange Policy

Rapid Cart Shop — Returns & Exchanges Policy

  • Return window: 30 days from delivery.

  • How to start: Email contact.rapidcartshop@gmail.com with your order number, reason (return/exchange), and photos if the item is damaged/defective.

  • Eligibility: Items must be unused, unwashed, with original tags/packaging and all accessories. Returns without prior approval may be refused.

  • Exchanges (US only): One free size/color exchange per order within 30 days. If the requested item is out of stock, we’ll issue store credit or a refund. Exchange labels and reshipments are on us in the US.

  • International orders: Refunds only (no exchanges). Customer is responsible for return shipping and any duties/taxes. Duties/taxes are non‑refundable.

  • Damaged/defective/incorrect items: Report within 7 days of delivery with photos (product, packaging, shipping label). We cover return shipping and offer a replacement, store credit, or full refund.

  • Non‑returnable items: Final Sale/clearance, personalized/made‑to‑order, gift cards, digital/downloadable items, opened beauty/health items, intimate apparel/swimwear without hygiene seal, and perishables.

  • Refunds: Processed to the original payment method or as store credit after we receive and inspect your return (typically 5–10 business days). Original shipping is non‑refundable unless we made an error. For change‑of‑mind returns, if we provide a prepaid label, its cost may be deducted from your refund.

  • Holiday returns: Orders placed Nov 1–Dec 31 may be returned until Jan 31.

  • Support hours: Mon–Fri, 9am–6pm ET. Return instructions/labels are provided by email.

Contact

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